Learning customer-centricity from ING Direct
By S.Swaminathan
When you talk to Main Street, we say if you want a mortgage, you have to be
able to afford it. That's why I want a down payment. If customers come in
saying they want 100% loan to value, I say who's doing the maths here?
<http://customerworld.typepad.com/swami_weblog/2008/11/learning-customercentricity-from-ing-direct.html>


Put Your Angry Customer At Ease
By Elizabeth SIMON(Elizabeth SIMON)
Jay Conners has more than fifteen years of experience in the banking and
Mortgage Industry, He is the owner of http://www.jconners.com, a mortgage
resource site, he is also the owner of http://www.callprospect.com, a
mortgage lead ...
<http://customer-service-tutorial.blogspot.com/2008/11/put-your-angry-customer-at-ease.html>

Personal loans
By admin
The company had made billions of dollars in mortgage loans to customers
with credit problems but boosted profits instead of setting aside enough
revenue to … Banking Regulator Played Advocate Over Enforcer Washington
Post ...
<http://www.drcredit.com/wp/2008/11/23/personal-loans-244/>

Office of Thrift Supervision (OTS) Played Advocate Over Enforcer
By Cormick Grimshaw(Cormick Grimshaw)
The company had made billions of dollars in mortgage loans to customers
with credit problems but boosted profits instead of setting aside enough
revenue to cover the eventual losses. OTS regulators had not questioned the
company's ...
<http://marketpipeline.blogspot.com/2008/11/office-of-thrift-supervision-ots-played.html>